Before using
error report
We update our help center daily with answers to the most common questions we receive. We recommend that you first look for an answer to your question there. If you don't find the answer there, feel free to contact us via our contact form.
Conditions and prices
In some cases, you may be billed for troubleshooting tasks and any spare parts. It is important that you understand the conditions and possible costs that may arise and for which situations. In the event of handling errors, improper use, etc., you may be liable for payment. Read the conditions carefully before proceeding with your error report.
Contact us
If your question concerns something other than a fault report or return, then try searching in our Help Center first. If you do not find the answer to your question, then contact us directly by clicking the button below. We answer all questions within 24 hours.
Make a return
If you have changed your mind but have not yet had the air source heat pump installed, you can book your return through our return form. Keep in mind that in some cases you have to cancel the installation yourself. If you are unsure, write to us.
Register warranty
Depending on the brand of pump you have purchased, you may need to register your warranty with the manufacturer. If you are unsure whether you need to register your warranty, please check by clicking the button below.
Become an installer customer
If you are an installer who wants to order air source heat pumps directly from us, then apply by clicking the button below. To order directly from us, you must have a valid refrigeration certificate.
Frequently asked questions
Air source heat pumps & installation
How does ordering from you work?
It's super easy! We help you find, compare and order an air-to-air heat pump + installation directly through our website.
First, find the right pump through our recommendation feed and compare it to other similar models.
1. First, find the right pump through our recommendation feed and compare it to other similar models.
2. Then, select the pump and configure the installation. Avoid hidden installation costs and pay only for the pump at checkout.
3. We automatically book the installation for you through our installer network and a certified refrigeration technician will come out and install your pump at the booked time. Pay for the installation only after the work is done. No hidden costs, the right pump for you and always personal support.
How much do I save by installing an air-to-air heat pump?
How much you save by installing or changing to an air source heat pump depends on your primary heating source, house size, age of the house/how well insulated the house is and the price of electricity. We have made it easy to calculate approximately how much you can save by installing an air-to-air heat pump. You can find our calculator at www.luftix.se/sparingskcalculator
How does an air-to-air heat pump work?
An air-to-air heat pump takes the energy from the outdoor air and converts it into heat in your home. The air source heat pump works as a supplement to your current heating and can save as much as 30-50% of the household's current heating needs. Find your pump with us today.
Where do you install/sell anywhere?
Our installer network extends all over Sweden and all our installers are certified and verified by us. Not sure if we install at your place? Then go to www.luftix.se/berakna-installationsdatum to use our postcode tool and see if we can install at your place.
How much does an air-to-air heat pump cost?
Expect an air-to-air heat pump to cost from approx. SEK 10,000 to SEK 30,000 depending on the surface to be heated and which functions you want. A standard installation costs from approx. SEK 7,000.
What payment options do you have?
We offer all customers direct payment via bank/credit card or Klarna partial payment when purchasing an air source heat pump. The installation is paid to Luftix installation partners after completed installation and can also be paid directly via bank/credit card or via partial payment options.
